SUPPORT
FREQUENTLY
ASKED QUESTIONS
Answers to the most frequently asked questions are provided below. FENSTELA Doors and Windows welcomes all types of inquiries. If you need further information about our door systems please contact us at 021-29319352 or send us a question.
Doors & Windows Products Information
Why choose FENSTELA?
FENSTELA is trusted by architects, contractors, and homeowners for its premium quality, manufacturing precision, and aesthetic design that aligns with modern architectural trends. From slim sliding systems to robust folding doors, every product is engineered to deliver high performance and seamless integration into any space.
We provide flexible solutions tailored to project needs, supported by advanced manufacturing and professional service. FENSTELA is a long-term investment in comfort and architectural value—to learn more, see Why FENSTELA.
Which FENSTELA Door is right for me?
Designed for maximum visibility and a clean, contemporary look. Features a 20mm ultra-slim interlock, 50mm slim sash, flat bottom frame, stainless steel bottom track, and adjustable heavy-duty twin rollers. Ideal for modern living spaces that demand seamless indoor-outdoor transitions with sleek aesthetics and high performance.
A premium sliding solution engineered for larger openings. Offers superior insulation, enhanced sealing, and effortless operation thanks to precision lift-and-slide hardware. Perfect for luxury homes, villas, or commercial settings where panoramic views and climate control are key priorities.
Available in side-hung and top-hung configurations for both windows and doors. Built with high-performance hinges, locking systems, and EPDM rubber seals to ensure durability and air-tightness. Suitable for modern or classic architectural styles, offering both form and function.
For wide openings that require maximum flexibility. Panels fold neatly to one or both sides, creating a full opening without visual obstructions. Combines smooth folding mechanisms with robust aluminium profiles, making it perfect for patios, gardens, cafés, or retail spaces.
Engineered with advanced aluminium profiles and compatible with double or BBG glazing up to 35mm. Provides excellent energy efficiency and sound insulation. Recommended for climates with high temperature variation or urban environments with noise concerns.
Still unsure which system fits your needs?
Are FENSTELA Doors weather tested?
We have performed weather testing on all our doors at independent test facilities. Air, water and structural performance results achieved mean FENSTELA Doors can be specified for use in most areas. Important factors to consider include building code requirements, project location, the type of building, etc.
What is the warranty on my Door and Window system?
We take pride in the quality and performance of our products and stand by them. In support of this, we offer a 20 years warranty for powder coating and 10 years warranty for the aluminium doors and windows systems including all mechanical hardware. Refer to our warranty page for further information.
What does the FENSTELA Doors system include?
We offer “made to measure” door systems to fit most openings. We specialize in combining two systems for post-less or “zero post” corner applications. Larger sizes and other custom options including a Window Door Combo are available upon request. Contact us for specific sizing questions.
What frame colors are available?
FENSTELA provides a wide selection of exclusive colors to meet the aesthetic needs and character of each project. These colors are designed to provide an elegant look while maintaining resistance to extreme weather and long-term use. FENSTELA aluminum frame color options include White PVC, Deep Brown Sandy, Deep Grey Sandy, Deep Black Sandy, and Black Mate.
What glass options are available? Can I get energy efficient glass?
FENSTELA offers a variety of glass options to suit different project needs—ranging from aesthetics and privacy to safety and performance. Available glass types include clear glass, tinted glass (grey and bronze), reflective glass, tempered glass, laminated glass, double glazing, and BBG (Blinds Between Glass).
For those seeking better thermal insulation and energy efficiency, FENSTELA provides double glazing and low-E glass options (available upon request), which help reduce heat transfer and improve overall energy performance. These solutions are ideal for enhancing indoor comfort while lowering cooling costs in warm climates.
All glass types can be customized based on the system and specification of your project.
What hardware color options are available?
FENSTELA offers handle finishes that complement the overall look of our aluminium door and window systems. Currently, the available handle finish options include Champagne, Silver, and Black
These finishes are selected to match a wide range of architectural styles—whether you prefer a subtle, elegant tone or a bold, modern contrast. Handle finishes can be applied across various product types depending on system compatibility and design preference.
Product Quotes & Ordering
How do I get a quote and place an order?
How do I get a quote and place an order?
Complete our Request A Quote form and we will have a showroom local to you reach out to discuss the needs of your project. You can also call us, 021-29319352.
How do I make a purchase?
To make a purchase from FENSTELA, simply contact our team through the available channels. We will connect you with one of our sales representatives who will assist you throughout the entire process—from product consultation to pricing and order confirmation.
Our sales team will provide detailed information about specifications, available systems, glass types, colour options, and estimated production and delivery times. This direct approach ensures that your project requirements are handled accurately and professionally.
What are typical lead times?
FENSTELA Door and window manufactures its own products and lead times vary due to the product operating type, supply chain and production demands. For specific lead times, please contact us.
Door & Window Delivery & Installation
How are FENSTELA Door & Window crated and delivered?
Every FENSTELA product is carefully crated using custom wooden packaging designed to provide maximum protection during transit. Each component—including frames, panels, and glass—is individually wrapped and cushioned to prevent movement, impact, and scratches. Our crating process follows strict quality standards to preserve the premium look and integrity of our luxury aluminium products.
For delivery, FENSTELA operates its own fleet of vehicles and experienced drivers, allowing us to manage shipments with greater flexibility, safety, and punctuality. Whether for residential use or large-scale commercial projects, we ensure every unit arrives in perfect condition. For more details regarding delivery schedules or handling requirements, please contact our team directly.
How much does crating and shipping cost?
Crating and shipping costs can vary depending on several factors, including the size and quantity of your order, delivery location, and specific handling requirements. Whether you’re ordering for a single unit or a large-scale project, our team will ensure the most efficient and secure logistics solution for your needs.
For an accurate cost estimate tailored to your project, please contact our team directly. We’ll be happy to provide detailed information and assist you in planning a smooth and reliable delivery.
What are the key elements for a successful installation?
A successful installation of FENSTELA aluminium doors and windows starts with accurate site measurements and properly prepared structural openings that are level, square, and plumb. This ensures smooth operation and long-term durability. Using the correct sealants and installation materials according to FENSTELA standards also helps maintain weather resistance and insulation performance.
To ensure the best results, all installations are carried out by FENSTELA’s own team of trained and experienced technicians. This guarantees that each product is installed with precision and care, preserving both the functionality and luxury appearance of your FENSTELA doors and windows.